AOHell: Cancel if You Dare Bitches

I've always hated AOL, and apparently my hate for the company was well-founded. Last month, there was a recording of a call made by a guy named Vincent Ferrari trying to cancel his AOL account that was nothing short of appalling. Yesterday, the Consumerist revealed the icky AOL Retention Manual used by the douche bags answering the phone there as well as a breakdown of the Vincent Ferrari phone call. Apparently, AOL doesn't realize that today business is about being crazy customer-focused, not focused on making the customers crazy.