I’ve always hated AOL, and apparently my hate for the company was well-founded. Last month, there was a recording of a call made by a guy named Vincent Ferrari trying to cancel his AOL account that was nothing short of appalling. Yesterday, the Consumerist revealed the icky AOL Retention Manual used by the douche bags answering the phone there as well as a breakdown of the Vincent Ferrari phone call. Apparently, AOL doesn’t realize that today business is about being crazy customer-focused, not focused on making the customers crazy.

1 Comment »

  1. i had a similar experience when i called to cancel netzero. i no longer had a land line AND i was getting free high speed internet at my new apartment. but the lady at netzero kept trying to come up with reasons to keep me signed up. ugh.

    #1 by tara — July 21, 2006 @ 4:42 pm

RSS feed for comments on this post.

Leave a comment

If you Connect with Facebook your email address will not be published.


Enter the anti-spam code displayed above (required)