I am truly disappointed with the “bug” that has caused XBL Gold Subscription card users who use a Microsoft Passport account with another Microsoft Premium Service, such as MSN Music, Hotmail Plus, Etc., to receive the following error message:

“Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management.”

This has occurred to several users, including several Zero Hour attendees, and we have been discussing the issue on the Xbox Forums. Sadly, initial users that experienced this issue were told by Xbox Live Support Staff to delete their accounts from their hard drive and recover them. Not only did this NOT fix the issue, but everyone’s saved games were lost without warning.

The consolidated Xbox Forum thread that is tracking this issue is located at the following link. The consolidated thread has links to all of the other threads regarding the issue as well as a list of users that are experiencing the problem.

The fact that the Xbox Live Support Staff have no idea how to deal with the issue and are giving users conflicting information is very frustrating. Not everyone that experiencing the issue is a member of the Xbox Forums, so who knows how many Xbox Live Gamertags are affected. Most disappointing of all is that it seems that the most loyal Microsoft users—those with other Premium services—are the ones experiencing the problem.

I was told by support that “they are working on the problem,” but they don’t know how long it will take to fix. I sent a letter detailing this problem to the Xbox Live Director of Programming, Major Nelson, to see if it will expedite a solution–we’ll see if that makes a difference. Until then, I won’t be able to answer any messages on or play on XBL. This totally sucks ass!

4 Comments »

  1. Update: Major Nelson, the Xbox Live Director of Programming, went on the Xbox Forum thread that we started and assured everyone that is experiencing this problem that Microsoft is working on the problem and will have it resolved soon.

    Surely, this proves that our gripes didn’t fall on deaf ears and restores balance to the force. I’ll let you all know once the problem is resolved.

    #1 by Nugget — December 1, 2005 @ 3:35 pm

  2. huh they are still working on it now ?

    #2 by sohail — September 18, 2006 @ 2:00 pm

  3. Actually, they never really fixed it. They offered me a free year of XBL using another account in December, 2005, and I took the deal. My new gamer tag is “Daily Nugget” as explained in this post.

    #3 by Nugget — September 18, 2006 @ 2:36 pm

  4. Hello. I have that same problem. I can’t log on Live and this is really frustrating. I have NO idea of what to do…

    #4 by Mysterio PT — January 10, 2007 @ 11:30 am

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