I just read this investigative article on how San Francisco hotels overcharge guests for telephone calls. Some hotels have local calls that cost $7 for the first minute, and as much as $1.25 a minute after that. And International calls are even more expensive. For example, a six minute call to Japan from the Westin St. Francis will cost you $77.71. It’s almost cheaper to fly back to talk! That same call using AT&T’s own 10-10-345 service would cost only 96 cents, but, of course, you can’t make 10-10 calls from the hotel rooms.

Having traveled extensively throughout the U.S. for work in the past I can tell you that this problem is not isolated to San Francisco. Hotels all over the country will literally “stick you up” and have you pay for their entire operation with you room’s phone bill. The best way to combat this, get a National calling plan on your cell phone–that always works!


  1. Hell, having a local plan and paying $.35 a minute is better than forking over $1.25 per for a call. It’s highway robbery!

    #1 by Jimnice — July 23, 2003 @ 11:57 am

  2. For those too obtuse to make these calls from their mobile phones or to purchase a ‘calling card’ or make use of these ’10-10-69′ services from a payphone: Your stupidity is what fuels the policies of these hotels. They are betting on the age old formula for success: A sucker is born every minute (these days it’s every second); so there are millions of ignorant, gullible souls out there just waiting to be taken advantage of.

    #2 by JJ — July 24, 2003 @ 10:32 am

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